Return & Refund Policy
Effective Date: July 15, 2026
At Voltage Parts Direct, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products purchased through our website may be returned or refunded.
By placing an order with us, you acknowledge and agree to the terms of this policy.
1. Return Eligibility
Unless otherwise stated, eligible products may be returned if they are:
- Unused and in original condition
- Not installed, modified, or altered
- In their original packaging where applicable
- Accompanied by the original order information or proof of purchase
Products that have been used, installed, modified, damaged, or altered may not qualify for a return.
Certain products may also be subject to additional return restrictions due to their nature.
2. Return Request
Customers should contact Voltage Parts Direct before sending any product back.
To request a return, please provide:
- Order number
- Customer name
- Email address
- Product being returned
- Reason for the return
- Photographs or other information where requested
We will review the request and provide return instructions if the return is approved.
Do not send products to a return address without receiving return instructions from us.
3. Return Shipping
Unless the product was received damaged, defective, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for return shipping costs.
Customers are responsible for ensuring that returned products are packaged securely to prevent damage during return shipment.
Voltage Parts Direct is not responsible for products lost or damaged while being returned unless required by applicable law.
4. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.
We may request photographs, order information, packaging details, or other documentation to help us investigate the issue.
If the issue is confirmed, we may offer an appropriate remedy, which may include:
- Replacement
- Exchange
- Repair where applicable
- Refund
The available remedy may depend on the nature of the issue and applicable law.
5. Non-Returnable Products
Certain products may not be eligible for return, including products that:
- Have been installed or used
- Have been modified or altered
- Are damaged due to improper installation, misuse, or handling
- Are sold as final sale or clearance items where clearly stated
- Are otherwise identified as non-returnable at the time of purchase
If a product is subject to a specific return restriction, the applicable restriction will be communicated on the product page or at checkout where applicable.
6. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on your payment provider, bank, or financial institution.
Voltage Parts Direct does not control the processing time of third-party financial institutions.
7. Partial Refunds
In certain circumstances, a partial refund may be issued if:
- A returned product is missing components or accessories
- The product has been used or damaged
- The product is returned in a condition that reduces its value
- Other circumstances justify a partial refund under applicable law
Any deduction will be communicated where applicable.
8. Exchanges
If an eligible product needs to be exchanged because it was defective, damaged, or incorrectly supplied, please contact us before returning the product.
Exchange availability depends on product availability.
If the requested replacement is unavailable, we may provide another appropriate remedy, including a refund where applicable.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed, shipped, or transferred to a shipping carrier may not be eligible for cancellation.
If an order is successfully cancelled before shipment, any applicable refund will generally be issued to the original payment method.
10. Shipping and Delivery Issues
Shipping and delivery timeframes are estimates and may be affected by circumstances outside our control.
If your package is delayed, please first review the tracking information provided by the applicable shipping carrier.
If a package appears to be lost or significantly delayed, contact us so we can assist with determining the appropriate next steps.
11. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Voltage Parts Direct is not responsible for delays, additional shipping charges, or delivery issues caused by incorrect or incomplete information provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
12. Return Shipment Address
Approved returns should be sent only to the return address provided by Voltage Parts Direct after your return request has been reviewed and approved.
Return Shipment
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
Please do not send a return to this address before receiving return authorization or instructions from us.
13. Processing Time
After an approved return is received, we will inspect the returned product and process the applicable refund or other approved remedy.
The time required to complete the process may vary depending on the condition of the product, the nature of the return, and the payment method used.
Once a refund has been issued, your bank or payment provider may require additional time to make the funds available.
14. Contact Us
If you have questions about returns, refunds, exchanges, or cancellations, please contact us:
Voltage Parts Direct
Website: https://voltagepartsdirect.com
Email: info@voltagepartsdirect.com
Please include your order number and relevant product information when contacting us about a return or refund.