Terms & Conditions

Effective Date: July 15, 2026

Welcome to Voltage Parts Direct (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of https://voltagepartsdirect.com (the “Website”), including any purchases of products or services through the Website.

By accessing or using our Website, creating an account, or placing an order, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. Eligibility and Website Use

By using this Website, you represent and warrant that you:

  • Are at least the age of majority in your province, state, or country of residence, or have the permission of a parent or legal guardian.
  • Will use this Website only for lawful purposes.
  • Will not violate any applicable laws or regulations.
  • Will not interfere with the operation, security, or functionality of the Website.
  • Will not attempt to gain unauthorized access to our servers, customer accounts, or systems.

We reserve the right to suspend or terminate access to the Website at our discretion for violations of these Terms.

2. Products and Product Information

We strive to ensure that all product descriptions, images, specifications, compatibility information, and pricing are accurate.

However:

  • Product images are for illustrative purposes only.
  • Colors and appearance may vary depending on your device or monitor.
  • Product availability may change without notice.
  • Specifications and product features may be updated by manufacturers from time to time.
  • Minor differences between product images and the actual product may occur.
  • We do not guarantee that all product information is completely free from errors or omissions.

We reserve the right to modify, replace, or discontinue products at any time without prior notice.

Customers are responsible for confirming that a product is suitable and compatible with their intended application before placing an order.

3. Pricing and Availability

All prices displayed on the Website are shown in the applicable currency presented during checkout unless otherwise stated.

We reserve the right to:

  • Change prices at any time without prior notice.
  • Correct pricing, typographical, or system errors.
  • Cancel orders resulting from incorrect pricing.
  • Limit product quantities.
  • Correct errors relating to product availability or descriptions.

If an error affects an order that has already been placed, we may contact you before processing or shipping the order.

If an order is cancelled after payment has been processed, the applicable amount will be refunded.

4. Orders

Submitting an order does not constitute acceptance of that order.

An order may be considered accepted after payment has been successfully authorized, inventory has been confirmed, and an order confirmation has been issued or the products have been shipped.

We reserve the right to:

  • Refuse or cancel orders.
  • Limit purchase quantities.
  • Decline orders suspected of fraud or unauthorized activity.
  • Restrict sales to certain customers or geographic regions where permitted by law.
  • Cancel orders affected by inventory, pricing, product, or system errors.

If your order is cancelled after payment has been processed, an applicable refund will be issued using the original payment method.

5. Payment

We accept the approved payment methods displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • Your billing information is accurate and complete.
  • The payment information provided is current and valid.
  • You authorize the applicable payment provider to process the transaction.

Payment processing is handled by secure third-party payment providers. Voltage Parts Direct does not store complete credit or debit card information on its servers.

Orders will not be processed until payment authorization has been successfully completed.

6. Order Processing

Orders are generally processed within 1–3 business days after successful payment authorization.

Processing time refers to the time required to prepare an order for shipment and does not include the shipping or delivery period.

Processing times may be longer during periods of high order volume, holidays, promotions, inventory delays, or circumstances beyond our reasonable control.

Once an order has been processed and handed over to the shipping carrier, shipping timeframes are subject to the carrier’s delivery schedule.

7. Shipping and Delivery

Shipping Carrier

We currently ship orders using USPS (United States Postal Service). The available USPS service and estimated delivery timeframe may vary depending on the destination, package size, and shipping option selected at checkout.

Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after the order is received and payment has been successfully confirmed.

Orders are not typically processed, shipped, or delivered on weekends or U.S. federal holidays.

Shipping Timeframes

Once an order has been shipped, USPS delivery times generally vary depending on the destination and service selected.

Estimated delivery times are provided at checkout and are estimates only, not guaranteed delivery dates.

Please note that shipping delays may occur due to weather, holidays, carrier disruptions, incorrect or incomplete shipping information, or other circumstances outside our control.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

You can use the USPS tracking number to monitor the status of your shipment.

Delivery Delays

We are not responsible for delays caused by USPS or other circumstances beyond our control.

If your package is delayed, please first check the tracking information provided by USPS. For packages that appear to be lost or significantly delayed, you may contact us and we will assist you in determining the appropriate next steps.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, additional shipping costs, or packages delivered to an incorrect address due to inaccurate information provided by the customer.

8. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Unless otherwise stated, returned products should generally be:

  • Unused.
  • Uninstalled.
  • In original condition.
  • Returned in original packaging.
  • Complete with applicable accessories, manuals, and documentation.

Certain products may not qualify for return, including:

  • Clearance items.
  • Final-sale products.
  • Custom products.
  • Special-order products.
  • Products specifically identified as non-returnable.
  • Products that have been installed, modified, altered, or used where such condition makes the product ineligible for return.

Refund approval may be subject to inspection of the returned product.

Please review our Return & Refund Policy before submitting a return request for complete information regarding eligibility, return authorization, return shipping, damaged or defective products, exchanges, refunds, and refund processing.

9. Customer Accounts

If you create an account on our Website, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting unauthorized access to your account.
  • Ensuring that your account information remains accurate and current.
  • All activities that occur under your account.

You agree to notify us promptly if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent or unauthorized activity.

10. Intellectual Property

All Website content, including but not limited to:

  • Logos
  • Trademarks
  • Product photographs
  • Graphics
  • Icons
  • Videos
  • Text
  • Website design
  • Software
  • Layout
  • Branding

is owned by or licensed to Voltage Parts Direct and is protected under applicable copyright, trademark, and intellectual property laws.

No Website content may be copied, reproduced, distributed, modified, published, displayed, or used for commercial purposes without prior written permission, except where permitted by applicable law.

11. User Conduct

You agree not to:

  • Use the Website for unlawful purposes.
  • Upload viruses, malware, or other malicious software.
  • Attempt to hack, disrupt, or interfere with Website operations or security.
  • Attempt to gain unauthorized access to our systems or customer information.
  • Harvest or collect personal information from other users.
  • Impersonate another person or entity.
  • Submit false, misleading, or fraudulent information.
  • Engage in fraudulent or unauthorized transactions.
  • Violate any applicable laws or regulations.

Violations may result in suspension or permanent termination of access to the Website.

12. Third-Party Links

Our Website may include links to third-party websites for convenience.

These links do not necessarily constitute an endorsement or recommendation.

Voltage Parts Direct does not control and is not responsible for the content, availability, security, products, services, or privacy practices of third-party websites.

Accessing third-party websites is done at your own risk.

13. Disclaimer

The Website and all products and services are provided on an “AS IS” and “AS AVAILABLE” basis to the fullest extent permitted by applicable law.

Voltage Parts Direct disclaims all warranties, whether express or implied, including but not limited to warranties of:

  • Merchantability
  • Fitness for a particular purpose
  • Accuracy
  • Availability
  • Non-infringement

We do not guarantee that the Website will always be available, uninterrupted, secure, error-free, or free from viruses or other harmful components.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot legally be excluded or limited.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Voltage Parts Direct shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to:

  • Use of the Website.
  • Inability to access the Website.
  • Product purchases.
  • Product availability.
  • Shipping or delivery delays.
  • Website interruptions.
  • Loss of profits.
  • Loss of revenue.
  • Loss of business opportunities.
  • Loss of data.

Our maximum aggregate liability for any claim relating to a particular purchase shall not exceed the amount actually paid for the applicable order, except where a greater amount is required by applicable law.

15. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Voltage Parts Direct, its owners, directors, employees, affiliates, suppliers, contractors, and service providers from claims, damages, liabilities, losses, costs, and expenses arising out of or relating to:

  • Your use or misuse of the Website.
  • Your violation of these Terms.
  • Your violation of applicable laws or regulations.
  • Your violation of the rights of another person or entity.
  • Information or content you submit through the Website.

16. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using the Website, you acknowledge that your personal information may be processed as described in our Privacy Policy and as permitted by applicable law.

17. Force Majeure

Voltage Parts Direct shall not be responsible for delays, interruptions, or failures to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.
  • Severe weather.
  • Government actions or restrictions.
  • Internet or telecommunications outages.
  • Labor disputes.
  • Supplier failures.
  • Transportation disruptions.
  • Public health emergencies.
  • Pandemics.
  • Acts of war or terrorism.
  • Other events beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to resume affected operations.

18. Changes to These Terms

We may revise or update these Terms & Conditions from time to time to reflect changes to our business, Website, products, services, or applicable legal requirements.

Updated versions become effective upon publication on this page unless otherwise stated.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

19. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms & Conditions shall be brought in the state or federal courts located in California, United States, to the extent permitted by applicable law.

Nothing in this section limits any rights or remedies that cannot legally be waived or restricted.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Voltage Parts Direct

Website: https://voltagepartsdirect.com

Email: info@voltagepartsdirect.com